Terms of Service

Effective Date: December 24, 2025
Last Updated: December 24, 2025

These Terms of Service ("Terms") govern the use of the "StandBy" service ("the Service") provided by AI-zen, Inc. ("the Company", "we", "our"). Users ("Users", "you") shall use the Service only after agreeing to these Terms and the Privacy Policy separately established by the Company ("Privacy Policy", available at: Privacy Policy).

Article 1 (Application of the Terms)

  1. These Terms apply to all relationships between the Company and Users concerning the use of the Service.
  2. Any rules, guidelines, notices, or similar information posted by the Company on the Service constitute part of these Terms.

Article 2 (Definitions)

The terms used herein are defined as follows:

  1. "User" means any individual or legal entity that uses the Service.
  2. "User Content" means audio, text, images, metadata (including, but not limited to, timestamps and titles), and any other data recorded, input, uploaded, transmitted, or stored by Users through the Service.
  3. "Generated Content" means transcriptions, summaries, notes, task extraction outputs, search indices, reports, and other outputs generated by the Service based on User Content.
  4. "External AI Services" means third-party AI or machine learning services (including speech recognition, natural language processing, and generative AI) used by the Company to provide certain functions of the Service.
  5. "Service Providers" means third parties engaged by the Company to perform operations necessary for providing and operating the Service (including cloud infrastructure providers, External AI Services, payment processors, support operators, and similar entities).

Article 3 (Conditions of Use)

  1. Users may use the Service only if they agree to these Terms and the Privacy Policy.
  2. If a User is a minor, the User must obtain consent from a legal guardian. The Service is not available to individuals under the age of 13.
  3. Users shall comply with all applicable laws and regulations when using the Service, including but not limited to laws concerning recording, wiretapping, privacy, and intellectual property.

Article 4 (Nature and Scope of the Service)

  1. The Service is intended to provide functions such as recording, storing, transcribing, summarizing, and searching User Content.
  2. Certain functions of the Service process User Content (including audio) using External AI Services. Users understand and agree that such content may be transmitted to Service Providers located outside Japan, including in the United States (details are provided in the Privacy Policy).
  3. The Company does not create backups of User Content or Generated Content. Users are responsible for exporting and retaining their data as needed.

Article 5 (Accounts)

  1. Users shall provide true, accurate, and up-to-date registration information and maintain its accuracy at all times.
  2. Users are responsible for managing their account information, devices, and authentication methods. The Company shall not be liable for any unauthorized use of a User's account unless caused by the Company's intentional misconduct or gross negligence.

Article 6 (Recording and Responsibilities Regarding Consent of Third Parties)

  1. When recording audio, speech, or conversations involving themselves or third parties, Users are solely responsible for obtaining any legally required consent, including consent to recording and compliance with confidentiality obligations.
  2. The Company assumes no responsibility for the legality of recordings, whether consent has been obtained, or any disputes arising between Users and third parties in relation to recordings.
  3. If the Company reasonably determines that a User has violated the above obligations, the Company may suspend or terminate the User's access to all or part of the Service without prior notice.

Article 7 (Ownership of Rights)

  1. Rights to User Content (including copyright and other intellectual property rights) remain with the User or the rightful holder.
  2. Rights to Generated Content belong to the User. However, this does not transfer or affect any rights owned by the Company or third parties, including software, algorithms, templates, user interfaces, or other components of the Service.
  3. Users grant the Company a non-exclusive, royalty-free, worldwide, sublicensable license to reproduce, transform, analyze, transmit (including transmission to External AI Services and Service Providers), store, display, and output User Content solely to the extent necessary for providing and operating the Service.

Article 8 (Prohibited Conduct)

Users shall not engage in any of the following:

  1. Conduct that violates laws or public order and morals (including illegal recording, wiretapping, discrimination, or threats).
  2. Conduct that infringes upon the rights of third parties (including privacy, publicity, copyrights, trade secrets, and reputation).
  3. Impersonating others.
  4. Unauthorized access, reverse engineering, vulnerability probing, or other actions that interfere with the operation of the Service.
  5. Resale, sublicensing, or renting of the Service without the Company's permission.
  6. Any other conduct deemed inappropriate by the Company.

Article 9 (Suspension and Termination of Use)

The Company may suspend the User's access to the Service or terminate the User's account without prior notice if:

  1. The User violates these Terms;
  2. The User provides false registration information;
  3. The User is found to have ties to anti-social forces;
  4. The Company determines, at its reasonable discretion, that continuing to provide the Service to the User is inappropriate.

Article 10 (Withdrawal, Deletion of Data, and Export)

  1. Users may withdraw from the Service in accordance with the procedures specified by the Company.
  2. Upon withdrawal or upon a User's deletion request, the Company will promptly delete User Content and Generated Content from its operational systems. No backups are created.
  3. However, the Company may retain information required by law, billing and payment records, and minimal data necessary for fraud prevention and security for the legally required or operationally necessary period.
  4. Users may export User Content (including audio) and Generated Content through the methods provided by the Company. The specifications of the export function may be modified at the Company's discretion.

Article 11 (Fees and Paid Services)

  1. Certain features of the Service may be offered on a paid basis. Fees, billing cycles, payment methods, and cancellation procedures shall be determined separately by the Company.
  2. When payments are made through app stores or similar platforms, refunds and cancellations shall be governed by the terms of those platforms.

Article 12 (Disclaimer)

  1. The Service is provided "as is." The Company makes no warranties regarding the accuracy, completeness, or suitability of transcriptions, summaries, extractions, or other outputs.
  2. Except in cases of intentional misconduct or gross negligence by the Company, the Company shall not be liable for any damages arising from loss of User Content, recording failures, misrecognition, inaccurate summaries, or other issues.
  3. The Service does not provide professional advice in fields such as medicine, law, investment, or employment. Users shall use the Service at their own judgment and risk.

Article 13 (Limitation of Liability)

Even if the Company is liable to a User, except in cases of intentional misconduct or gross negligence, the Company's liability shall be limited to the greater of:
(i) the total amount paid by the User to the Company during the 12 months preceding the month in which the damage occurred; or
(ii) 10,000 Japanese yen.

Article 14 (Amendments to the Terms)

  1. The Company may amend these Terms when deemed necessary.
  2. For significant amendments, the Company will notify Users of the details and effective date through methods it deems appropriate.
  3. The amended Terms shall apply once the User uses the Service after the effective date.

Article 15 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.
  2. Any disputes arising in connection with the Service shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 16 (Contact Information)

Inquiries regarding these Terms may be directed to:
AI-zen, Inc.
Tsukuba Industry Promotion Center, 2-5-1 Azuma, Tsukuba City, Ibaraki 305-0031, Japan
Representative: Daigo Yokota
Email: info@ai-zen.co.jp (Email is the primary contact method)